Lazy to cook during workdays, as usual, today we decided to order Pizza. Raining days\, no car to drive, 30 minutes commitment to deliver from Pizza, so here we go. On the laptop, look at the menu, decide the type of pizza, then ring~~ ring~~ 1300-88-2525. An indian lady answer the call.
Pizza:Can i have your phone number?'
HC: oh okie.. [xxxxxxxx]
Pizza: Sorry we dont have your record.
oh my? okie.. try adam's number. Again she said not in their record.
Fine, so lady, how do i place booking then, i asked her.
So proceeding registering myself by giving her the home address.
Pizza: Madam do you want to place a booking now?
HC: Okie..
Pizza: We have a promotion, do you want to try?
HC: What is that new promotion?
Pizza: Is a new taste - combination of 2 flavor in a pizza - it is called Italian-Japanese.
HC: Ok, so what is the different this and the normal set for 2 person?
Pizza: Is the same except for it is 2 flavor into 1 pizza. And it is cheaper.
HC: How much?
Pizza: RM 21.90
HC: OK then.
Pizza: Ok let me repeat the order. 1 set of regular pizza - italian-japanese flavor, 1 garlic bread, 2 cans of soft drinks. Do you want pepsi or sprite?
HC: Pepsi and more chillies.
Pizza: Ok. Total amount is MYR 30.25
HC: What? You just told me is MYR 21.90
Pizza: Sorry madam, it is MYR 26.90
HC: Ok then.
Pizza: It wil be deliver in [pronounciation sounds this - alp arh]
HC: Pardon?
Pizza: half an hour.
HC: ok then, thanks.
Delivery reached like 30 minutes later, but the receipt came to MYR 30.25. Because it is added sales tax MYR 1.35 and Delivery charge of MYR 2.00.
I am not informed of, and i don't recall see it anywhere in the website.
Got furious, i called back the call center. Just want to tell them, can you make it clearly to your client the next time how much is the total? The call center just made another pissed off. He did apologize, but before he apologize he sounded like 'why are you arguing when you have gotten your pizza?'
Is just another call center story :D
Oh yeah, although it was not my cooking tonight, reason to put in is to share the new taste, as well as the experience of Pizza Hut call center's.
I think the taste is ok... but im still full as of now. How to sleep? .... Good night
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